FREQUENTLY ASKED QUESTIONS

• Q. There are no dealers in my area of which I cannot find any of Garuda major brand products, parts, or accessories?
• A. Please email sales@garudasby.com We will work with you to find the most convenient and cost-effective way to deliver the product direct to your spot.

• Q. How can I get technical service support in case I find any trouble
• A. Please email us at info@garudasby.com for information on technical support or troubleshooting and we will respond immediately to help you. Another way is to deliver your deffective product (if any) to our Service center.

• Q. What kind of warranty do I have by acquiring Garuda products?
• A. Warranty of parts replacement specifically (certain products) and after-sale service from our dealers nationwide as well as 100% full support on the supporting parts and accessories.

• Q. Where can I get product information or parts for the old model of Garuda major brand products?
• A. For every development progress of our products always completed by product catalog and supporting spare parts. You can request it by sending an email to info@garudasby.com

• Q. Can I purchase only in small quantity?
• A. We support and accept any quantity for purchase definitely in any area.

• Q. How long does the shipment will take to get to my destination?
• A. When the payment is received by Bank transfer, the order will be processed in 48 hours maximum after, plus the estimate of shipment depending on distance and location. The shipment will be accommodated by EMS Postal service across Nation. Shipping preference can be both either via Air or Cargo.

• Q. Is there any instruction for convenience use at hand?
• A. Yes, every product that we have always provide a clear brief step by step instruction in the manual book located inside of every package. Further assistance by phone and product video demo will be provided for additional back up.

• Q. Where does Garuda product is manufactured?
• A. We have major products manufactured locally from our factory as well as Foreign based manufacturing and assembling from Japan, Korea, Taiwan, China, Thailand and India with superior parts to gain your exclusive trust of best performance. We highly give the best effort to always evolve to the better in time by developing ideas and innovation of technology by state of the art design with stable, durable, and unstoppable running engine for absolute power, high quality and affordable price.